Terms and Conditions and Refund Policy

IDRR Courses operates a policy for service regarding bookings:

• All courses and events conducted by IDRR come under the title Programs.

• Payment is required in full at the point of purchase.

• All cancellations must be sent by email to cde@idrr.org

• For cancellation of bookings more than four weeks before the start date of the first date, there will be a 10% admin fee for the entire course cost. 

• There will be no refund for cancellation of bookings less than four weeks before the start date of the first date.

• If you would like to cancel your place on the course once the course has started and you have attended the first day, there is a no refund policy, as the position cannot be filled.

• Please attend the course on the day to avoid being treated as a late cancellation. No refund will be given.

• There is no charge for rearrangement if given more than four weeks before the first-course date. If after this, then there will be a 10% admin fee charged.

• If there are extenuating circumstances regarding your inability to attend the course, this will need to be discussed with the course leaders. 

• Any disputes or confirmations regarding bookings will only be confirmed via thecde@idrr.org email. Conversations via text, WhatsApp or Instagram regarding bookings will need to be approved via email after.

• In the unlikely event that a course is cancelled / date alteration by the course leads, a refund of the corresponding dates/credit / free rearrangement will be offered to the delegate.